| rev:text
| - I am editing this review and stars based up on a conversation that I had with Dale Byrnes the GM of Maclin Ford. He called to gather information about my review and was very concerned regarding what had happened. He gave me a completely sincere apology about my experience. And I do say sincere as there wasn't even a hint of an attempt for a sale but a true statement regarding how upset he was regarding what had occurred. Based on that, I will actually consider this dealership should I decide that the Ford Escape. Not simply that he apologized, but that he was straight forward about the incident, didn't deflect, and offered an apology without any deflection or being condescending.
I emailed the dealership on a basic whim as my vehicle is turning 10 years old this year and I felt that the new Escape was a good contender to replace it. I am an intense researcher before I commit to something. Especially something that I'm going to be driving for the next 10 years. Within half an hour I had an email reply (at 7pm on a Sunday) saying someone would contact me, and half an hour later I had a salesman, Jeff, email me. We set up an appointment for a test drive and for him to give me an estimate on what I could expect on a trade in. Everything was all set and he made sure I knew how to get there. I went in for my scheduled appointment and even brought a friend that was also interested in buying an Escape. We get there and are immediately met and taken into his cubicle where he asks the usual, what are you expecting questions and small talk. So as not to deal with any pushing questions, I made the mistake of saying that I'm not buying today. Then I'm told that they can't look at my trade in unless I'm buying today. That doesn't make sense to me as that is a serious consideration as to where I buy a vehicle from as I'd like to get a good price for my extremely babied vehicle. Another gentleman came up and did some small talk and Jeff made it clear that we weren't buying today. The other man, and I'm sorry but I've forgotten his name, was still open and friendly. He even reassured me about the recall that the Escape went through. Eventually he brought an Escape around for the test drive. First, however, the Escape that he chose for our test drive, which I can only hope was the level and package that I want as I cannot explain any other reason why he would bring that one, needed gas. Not to mention that it was filthy. You could just barely see out the passenger side. The SUV was still running and he would drive to the gas station and we would trade there. So he got in, and I got in the front. HOWEVER, before my friend was in the car, as in she still had a foot out the door, he started to move. Now, having driven this vehicle I can tell you that there is a door sensor. So please tell me why the hell he was moving when the door was open and she wasn't in it? He apologized, but did nothing to reassure my friend, who is quite understandably upset. We get to the gas station and he tells the attendant to put some gas in, and then offers to trade. I thought it was a bit odd that the radio didn't turn off when he opened the door as other vehicles do, but I thought perhaps it had something to do with having the key still in the vehicle. My friend moves up to the front as he goes to pay. It is a nice vehicle and I do like it. So Jeff comes back and I asked if you just pushed the start button to get the vehicle going. The answer I was least expecting was 'Yeah, but it's already running.' I'm sorry, WHAT? I shouldn't have to explain to a car salesman in a gas station covered in signs, that you turn the vehicle OFF to fuel up. He was honestly baffled. Couple in the fact that my friend and I work in Loss Prevention for an oil and gas company and the fact that during small talk she mentioned she was a fire and gas expert, and he still risked our lives, the lives of everyone within a few hundred feet, by leaving the SUV running. I suppose its a credit to the Escape that it didn't blow up and kill us. Now, you could imagine, I was in shock. I didn't think that there was a person alive that didn't know that you turn off the ignition. So, other than vaguely verbally reprimanding him for being so careless we continued on the test drive. Which consisted of going up Heritage, onto Glenmore and back to the dealership. Wow. Great experience. All possibly 5 minutes driving. Yes, great test drive. Not to mention that he couldn't answer the questions I had regarding the storage, the car seat clips, engine size, mileage accuracy, folding of the seats and a few others. Followed up with an inability to work the hands free kick tailgate. Into the dealership, once again told him we wouldn't be buying today.
I could understand the lack of interest in the appointment as it wouldn't be a sale that day. But that absolute disregard for safety is something that I cannot overlook.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)