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  • It has been many months since I had Tree Pro complete the tree pruning at my house. First off I chose Tree Pro over their competition because of the professionalism of their company to start. Nice wrapped truck and salesman with a white shirt with certified arborist patches on his shirt- salesman was young but knowledgeable and professional and I was impressed enough to contract with them for the job. The company was on time for their date-time and the crew was very efficient, or should I say fast. So fast that the really "gouged" up my fruit trees, actually leaving a big open area in what was a full tree. This was noticed in the days following the work They also were contracted to grind a stump. again they were on time except almost as soon as they began the stump grinder broke down. They left the mess and told me they would be back in the afternoon. they never showed up. I called the next day and was told that they could not come out until the following week- The company was not even told by their employees that the job was not done. I cleaned their mess and the came out within a few days and finished the job at no charge. Their communication was horrible and how this company handled this part of it was just unbelievably bad. My sales rep did discount the pruning job (by gift cards to me) and completed the grinding without charge so they did attempt to make it right, They also did a deep fertilize on the fruit trees (at no charge) that they pretty much screwed up. The fertilizer did work well. The problem with this company is a "certified arborist" can evaluate and sell the proper way to prune the trees (especially fruit trees) but the crew's job is to get done as fast as they can- and that's the problem- You can have speed or quality and I got speed. I gave two stars as the salesman did his best to make the best out of a bad situation. I never did hear from the owner or manager with an apology or explanation on how things could have gone so wrong. I did expect a call from them but it was never received. They have contacted me recently for follow up work but the entire experience was bad enough that I will not consider them for service again.
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