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| - My check engine light came on and my power steering went out. This is all ver bizarre since I have 7,200 miles on the car. I brought it in on Friday at 7:15am and I am working with Jason. He said he would call me with an update, when 1pm came and went I called him and texted him as instructed....... no response. 3pm showed up and I called again. (all I asked for was communication, if the car was done or not that is fine just talk to me and tell me what is happening). Jason calls at 5:30pm to tell me "sorry, it's been one of those days" I come to find out (at lease he was honest) that they have no idea what is wrong with my car and will need to work on it on Saturday.
I was disappointed, stayed calm because Jason cause my car to need to go in.....but I was frustrated at the lack of communication. I asked him, Jason, please communicate with me and let me know what is going on. I am going on a road trip on Monday at 9am and need my car back. He replies, well, we aren't open on Sunday so I hope it'll be done on Saturday.
Saturday came and gone, NO CALL, NO TEXT, NOOOOOOO COMMUNICATION!!!! I called and they gave me the run around and didn't actually talk to anyone that knew what was going on. My work trip on Monday is still happening and I don't have a car.
I work in customer service and is it really THAT hard to communicate with someone. I am beginning to believe, based on the other reviews that this dealership just doesn't give a shit about anyone, they know they are the only dealer close by, so they take advantage of the supply and demand and treat people like shit. They obviously don't read the reviews or care, because if they did shit like this wouldn't still be posted.
They are for survey's to be done so they can get better........ how about start with reading the survey and make things better?!!? Jason, I don't mean to slam you but you said you would call me and did not, you knew I needed the car on Saturday and you did nothing, including call me to tell me what is going on. You did not deliver what you promised...... a phone call is NOT that hard and doesn't take that long, especially to a customer. Clearly there is no accountability at this place with employees. Too bad!
It's worth the drive to go somewhere else for better service!! Or maybe they should take some tips from the other dealers around them and treat people with respect, after all these aren't "cheap" cars, we deserved decent service!
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