Snotty little teenagers with attitudes.
I have been coming to Paradise Cafe all over the valley for 9 years since i moved here. I fell in love with their salads and infamous cookies.
My friend and I went to a movie in Tempe Marketplace and craved something sweet so we walked over to grab a couple of cookies. Every time I have gone to a Paradise Cafe and asked for a cookie they offer me another one for free. When we asked for 2 cookies, the girl with a pissy attitude scolded me and said in her annoying valley girl voice, 'That's ONLY when you buy a meal." I was completely caught off guard by this information and the way she approached it. And then she just stared at me. A stare like... "Do you want fries with that?" or "Ugh my life is so hard! I hate being a teenager!"
Management.. if you're going to hire teenagers surely you can be more picky. There are teenagers out there who aren't little brats that need to be slapped across the face.
Awful customer service, always crowded... and your cookies are always hard and not fresh, whether in the day or at night.
I went back to my usual location on Mcclintock and Guadalupe and asked for a buy one, get one free cookie (no meal purchased) and they gave it to me without questions asked. I asked him about this and he said yes that's technically what they were told but everyone does it out of customer satisfaction.
And it worked.