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  • Two medium blizzards ordered. Butterfinger still in freezer, have no idea if there is sufficient candy in it. Peanut butter blizzard had VERY LITTLE candy (not 3 scoops). Went back to restaurant drive-thru. Ann (Manager on duty) accused me of eating the candy. I presented the blizzard and receipt. Over 2/3rds of the ice cream was still in the cup. Ann preceded to be nasty, accusing and not helping at all. I then asked for a complete refund, Ann stated she could not do that. I said I wasn't leaving the drive-thru until I got a refund. Ann preceded to threaten me and saying she would call the police. I said a replacement was fine. I will not be eating this because I have no idea if Ann and her co-workers did anything to it. So sad that you need to worry about something like this, she wouldn't give me a refund. Ann was absolutely horrible at customer service and threatened to call the police again. I called the international headquarters when I got home and filed a report. I will be posting this on social media, especially Facebook like the receipt says and whatever other means of letting the public in Las Vegas know about this particular location. Per Ann, I would like "PAT" the store owner to call me concerning this horrible incident. Ann deserves to be FIRED because of her inability and lack of knowledge on how to perform damage control in customer service . This location apparently has RATS as seen in the photo attached. The black box is on the left as you go through the drive-thru. Gross! I won't be back.
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