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| - I would love to give this a good rating. But I checked in as we were waiting on the Will Call line, and it was a long one. We waited half and hour until finally getting waited on. But then the clerk couldn't print our tickets. It was a minute before 7:30, which is showtime, and we were getting upset that we were going to miss part of the show. She got on the phone to get someone to deal with her "slow" computer, and didn't get off. So we moved to the clerk next to her. Same thing, and then he gets on the phone. Finally, he tells us that our ALREADY PAID FOR tickets were CANCELLED. Huh???? "Oh, it's 7:30, so the tickets were cancelled." But what about the half-hour that we waited on line (yeah, ex-New Yorker. I refuse to say "IN line.")??? "That's our policy." How the hell were we supposed to know that? Why would we even think that getting to a Will Call line 30 minutes before the show starts, (except when tickets are free, which has its own policies) would end up like this. I have never experienced such crap in all my life. And we were ticked big-time. We were with friends visiting from out of town who have a full schedule and were having a hard time trying to figure out when they could be available. IF there were tickets.
I will say that the matter was resolved in our favor, and we will see the show on Thursday night. But even so, this whole experience has left a very bad taste in my mouth. Boo, Mirage, or whoever is responsible for this fiasco.
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