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  • Bouchon is top of our list on every Las Vegas trip. This past weekend was an interesting experience that started out bad and ended up amazing. In town for a business/pleasure trip and decided to take the fiance and her dad here for dinner as first timers. Was expecting the same five star food and service that I have always experienced at Bouchon BUT that did not happen. Unfortunately our server was not the greatest. He made some rude and derogatory statements to both my fiance and her father. I was shocked and thought he was joking...but he wasn't. Tried to order the steak between medium-rare to medium and it came out well done. I had the croque madame, they had steak frites. Aside from the well done steak (likely the waiters fault) food was spot on. We sat outside, which was a first for me, and the weather and atmosphere were perfect. After paying the bill and on our way out the hostess asked if everything was great. I was reluctant but ended up mentioning how rude our server was and that I thought it needed to be addressed. She took down my information for the manager and he called me the next day to apologize. He invited us back for a complementary brunch. Oh wow... let me tell you they treated us like royalty. Comped the brunch completely. We had mimosas, pastries, yogurt with granola, beignets, chicken and waffles - couldn't do the dessert -- so full. This place is a real class act. They actually care about their patrons and will go out of their way to make things right.
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