If I could do zero stars for poor customer service I would at this place. Scheduled a 100 minute massage a month in advance and the claimed I called and cancelled my service the day before which I did not because I have as in the spa during that time. Not only could they nor accommodate me with the service and therapist request at their spa they tried to blame me for cancelling. This was my favorite spa. Its quieter than spa Mandalay. I will never come here or stay here again because of this. If you make a mistake you should try to fix it. Poor customer service. And don't get me started on the desk staff who is clueless!