From the time you call and get greeted by Lindsey the receptionist to book your appt. to walking in and seeing Carlos all smiles working on one his returning clients, The salon is very clean .They offer Bumble n Bumble and explain how to use the product and what its used for . I go to Rafeal who is honest and very upfront about how you should color or cut your hair. While getting a service done enjoy a beverage and wondeful sweet treat.