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  • I'd love to give them a better rating but the service absolutely destroyed any redemption their food could have given them. The food was pretty good; I'll give them that. I ordered the mix plate #2 and sat down waiting for my order. My brother's food came first, no big deal. I went to order a fish sandwich to go for my wife so it wasn't just sitting there while I ate. Next, I saw what was likely my dish go to another table and several other customers being served before me. I knew something was wrong. I asked one of the employees if she could check on my order and just as I had suspected, they sent my order to another table. Ok cool. Fire that bad boy up as fast as you can. I waited another 10 minutes before food came and finally just asked them to wrap mine up to go since my brother was basically done by now. The girl brings me a mix plate #1 showing me the ticket with our order #6 on it. Only problem is that that is what my brother ordered. Not me. I said ok that's not what I ordered but I've waited this long just wrap that up and I'll take it instead. They finally get everything right my original order is wrapped up. Thank goodness. I asked for my to go order and it was the one I'd seen sitting under the counter for a few minutes. Honestly just a mess. I wish a manager or someone in charge would have recognized what happened because they would have been able to see how poorly the situation was handled. If the food was absolutely amazing I'd probably be back. Unfortunately for them there are other good Hawaiian places to eat at. Good luck and hopefully this doesn't happen often now that you've been on DDD.
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