Just left there and had great customer service. I ordered prime rib and the cut was tough and very difficult to chew. I ate what I could and when the waiter came to remove our plates I mentioned that the prime rib was not good at all. The waiter apologized and said he would let his manager know. A few minutes later the manager, named Joe came to the table and asked me to tell him what was wrong with the prime rib. I explained that it was hard to cut and chew and that it looked like an end piece and that I didn't order an end piece. He apologized and agreed and told me that they don't serve end pieces unless the customer specifically asks for it. At the end of our conversation he told me that my meal was taken care of. I will definitely come back because of that excellent customer service experience.