TIGER WOODS!!! My iPhone won't charge and has less than 20% of its juice left (if someone comments on one of my FaceBook pics my phone will essentially die!) I walked in hopeful but knew that there was a good chance my problem would not be covered.
Somehow I managed to pull out the plastic cover that keeps my prongs (where the charger goes) intact. Every subsequent charge therefore resulted in me mashing the prongs until they were rendered useless (in other words I'm Tiger Woods!)
I booked this appointment at the day of for 1:30pm ... and arrived at 1:45pm. I was told that my appointment was probably cancelled but that they would just rebook me for... NOW! (that is so cool!)
My Genius guy was great. I explained the problem and he told me he would check to see if this was covered in my warranty. A few minutes later he came back to say that it wasn't. Then he pointed to a hairline crack in my phone and asked "is it possible this happened BEFORE your prongs got Tiger Woods? I said yes and he cheerfully said "well that's great because that's covered in your warranty... lets get you a new phone!"
So that was it... no arguing, no having to defend myself, no having to pay for a stupid repair and no attitude. Within 10 minutes I had a new phone and new respect for this store. I have been here many times and I have always had excellent service!
***BTW "Tiger Woods" is my new word for f*cked. I hope the censor Gods approve***