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  • I used this company on two occasions, once to purchase a house and the other time to help manage our rental property. The purchasing experience was overall pleasant. The agent, who was also the owner of this company, was professional and resourceful. The property manager was another story. We had to let her go after nearly two years of mediocre service. She was neither communicative nor professional. Our first tenant left on short notice and the property manager insisted that because the tenant was relocating for a government job, we could not take his security deposit even when he unilaterally broke the lease. Ok. We let it go because the agent found a new tenant soon enough. Earlier this year, we asked the property manager to schedule the annual AC tune up. I contacted her three times and each time she gave me a different excuse (out of town, will take care of it asap, and the third time, simply claimed that she did not receive any instruction from me). Finally she told me to make the arrangement myself. Ok. I called the tenant to schedule the service and to my surprise, I also found out that the property manager had not discussed renewal with the tenant when the current lease was about to expire in two weeks. Per our contract, we were supposed to receive quarterly reports from her. So far, we received two. The very last one came at our request when we terminated her service. Interestingly, tenant just asked this morning about where to send the rent from now on. I recall receiving an e-mail last week from the agent stating that she had already instructed tenant to pay us directly. OK.... These little things really bother me. We are not picky owners; just need someone who can do the job. For all these reasons and others, I would not recommend the property management service of this company.
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