Nathaniel is EXTREMELY rude, turns down simple repair work, and even though he's not going to do your repair - he wants you to listen to his know-it-all blah, blah, blah, information about shoe manufacturers and shoe materials, etc. He even reprimanded me like a naughty student - for not making eye contact with him!
Looks like Rebecca L. and Jen K (previous reviews) had a similar experience. I'm telling everybody I know to steer clear of the Heel & Sole Connection on Sherman Ave in Madison. I will certainly NEVER go back there!