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  • This Audi Downtown just opened a few weeks ago with a large showroom but horrible service. I made an appointment for service last week and waited 30 minutes in line for the attendant to process the paper. Because they couldn't repair a tailight bulb last week, I had to return today to repair the matter. There were 2 customers ahead of me when I arrived at the appointed 9:30am, the same service personnel was handling matters. Get this: it took 35 minutes for the guy to serve these 2 customers and he wasn't even done (he was supposed to simply take their keys, note the issues, print an order sheet). He was wasting time chatting with one customer about the pros and cons of PC Windows when there are customers waiting. He didn't even acknowledge my existence or simply inform me to wait. Giving up, I placed my car keys on his desk and spoke with WIlliam Yip, the manager, who said he would handle it. The facilities are nice but extremely short staffed and the guys at service do not know how to prioritise or customer service!
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