While the food and entertainment were good and a pleasant surprise - the service was so unbelievably horric it ruined our whole experience. We went for dinner - 2 adults and 2 kids. It took over 55 minutes to get a kids grilled cheese! Our appetizer was served to us twice. We brought up how long our meal was taking at least twice - and I was told *a manager will come over to talk with you and perhaps make an adjustment*. We let our server know we wanted to make the 8pm show (our reservations were at 6:30pm). Didn't order anything complicated that I thought we would be able to make it. Guess what - after 35 minutes from being told mgr would come over - they never did. Clearly - they didn't really care. Finally - my husband and kids left to go see the show - we weren't able to finish our dinner - had to have our dessert wrapped up. Server then said - you can always call us and we can try to make right by you? I'm like - really - I get to spend more time giving feedback vs. you've now had 2 opportunities (both you and your manager) - to make this right when I am right here and you didn't think it was important enought? And the best - kids meals include drinks - they charged us $3 EACH for a kiddy cocktail. NEVER diclosed that was an upcharge.
It was our first experience at Rawhide overall - and we were having a fantastic time - as we really had no idea what to expect and the kids loved it! Our dinner experience completely ruined that - which is really a shame.