rev:text
| - went here tonight for happy hour before the DBacks game. Took about 10 minutes for the waitress to visit us. i should mention the place was nearly empty. Waters took another 10 minutes. when we ordered, the waitress asked us if we were here for happy hour and we said yes; my friend ordered wings and i ordered a salad, both from the HH menu. Food came about 20 minutes later and was very good. waitress checked in on us once then we had to flag her down to get our check quite a while later. we asked her to split my beer and salad & friend's beer and wings on our cards. although the wings are listed on the HH menu, and waitress knew we were there ordering for HH, wings were billed at full price. Flagged down to ask about this and she said "the wings are not on happy hour." ???? um, yes they are, and again she repeats that they are not, regardless that it's written in black & white on the menu. she gives us no explanation, just that they're not on happy hour. then she got irritated we didn't understand this. she said she meant to tell us this but kept forgetting. apparently the wings, although again, on the HH menu, are NOT on HH on game nights. this is mentioned no where, written no where, and was not told to us when we ordered. fail fail fail. the waitress was unapologetic, abrupt with us, unwaivering, and didn't give a crap that this was on her to mention from the get-go, not once we get the bill and have to ask about it. between her shitty attitude, crappy customer service, and the 'customer should know what's on the HH menu and what's not, regardless of what's actually written on the HH menu' policy, there is no need for me to patronize this place again. too bad, because the guitarest was awesome.
i know it's not a huge deal, but the waitress handled this completely wrong, knew it, and did nothing to remedy and learn from it. i was a waitress for a long time; takes A LOT for me to leave a crappy tip. this gal got a $2 tip for her efforts. maybe that'll get her attention.
|