The coffee is fine, I stop into this location several times a week simply because I work in this mall...the service however, is slow. They're all (mostly) nice. But it should not take you 10 minutes to give me my grande latte when I'm the only person in the store. Also, I'm in there, as i said, several times a week and I always order the same thing...they have yet to remember me; and I wear a nametag.