rev:text
| - After reading the other reviews it feels good to know I'm not alone. Like our own ipower self-help group. My experience with ipower has been spotty at best up to this point, but recent events have sealed it for me.
Ipower is the worst company of any kind I've ever dealt with in any capacity, and I own a cell phone. Understand I've chosen these words very carefully.
When I called to renew my domain and hosting, my domain had expired. My fault, 100%. Now, I was told specifically the domain was not in redemption with tucows, their registrar. Based on this information, I renewed, and was told the site would be back online in 12-24 hours. 2 days later the site still wasn't up. I called to ask why, they said the site was in redemption, and would cost me another 3x the amount I paid to get it back up.
On top of that, it turns out that after speaking directly with tucows, my site had been auctioned off to someone else before the release date, and yet ipower was STILL trying to get me to pay!
Unfortunately, after the initial renewal i had subsequently sent out resumes with my website's email address on them. If i had been told this information correctly to begin with, or minimally if i had been informed of the chance this could happen, i never would have done that, and I never would have renewed.
Not only was I directly mislead and misinformed into renewing, but the information they gave me may potentially harm my chances of getting work now. Thanks ipower.
Their customer service consistently denies any accountability on their part, and refuses to rectify the situation, even though they are clearly at fault. Their managers seem to be more concerned about being right than retaining customers who would in the long term more than pay for any corrective measures they would have to undertake.
Ipower is the best example I have yet seen on how to drive a tech company out of business through poor service. The other reviews exemplify this. Kudos.
|