I would give this parti Cici's a -10 if it were possible. I ordered a specialty personal pan pizza which first of all took over 40 minutes for them to get it out to me. Not to mention, they were not crowded. When it got to me, the pizza dough was still raw, and it was not what I had ordered. The pizza bar was very empty. I am a Cici's pizza professional. I have been eating at Cici's for over 20 years. My kids have had several birthday parties at Cici's. I lived in Virginia for many years, where the Cici's are much different and much better. I will never ever go to another Cici's Pizza in Las Vegas. This is not my first horrible experience with this particular restaurant. The management didn't seem to have a care in the world when I brought these problems to their attention.