I walked into AZ flooring and found a tile I loved. Went home with a sample to decide for sure. The salesman came to my house to measure the floors I needed. He didnt get back to me right away, and I really wanted to get this done, so I went to the store and told Scott the owner what happened and he sat down with me right there and figured out the price and when he could get the tile laid for me. I walked out with everything done. He made up for everything. This happened in April and as life happens I haven't got to this review until now, but felt it important to get it done. I have three more rooms to do and will be using Scott and his business to do them in December. The company that also laid the floors for Scott's business were a bunch of great guys too.