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| - I cannot believe this place!!!!! Truly the worst experience I've ever had in a frozen yogurt place. They advertise "family friendly" but they are NOT!!! The staff totally ignored me (she was reading a magazine). The yogurt was soupy and had a poor flavor! Worst part that while I was there the staff played a movie on the public television screens. The film said the "f-word" five times (mind you, I didn't stay to watch the entire film)as well as several other profanities. Not to mention violence, sex, and drug references. I looked up the film later and discovered that it was rated R. STAY AWAY!!! Do not bring your children to this place! Go to juju berry or Yogurtology or ANY other place!!!! Three strikes is bad enough to never go back again no matter how much I want froyo!!!!
Also, I wrote the company to complain trough email and snail mail and they didn't even have the courtesy to reply. I also left a message with an employee on the phone-- no reply
here is the update since the owner made a reply to my comment:
So though I do not appreciate the owner's comment below (it implies I'm a liar) he was courteous enough to reply to the email I sent him (after 10 months of no reply, but I appreciate the effort). Fortunately, I keep a very detailed journal. I was in this shop (wrote down the location as I left) on December 16, 2011 between 7pm and 8pm. He was nice enough to offer me free yogurt and an apology. I won't take the yogurt because that's not what I was after though I do appreciate that he was willing to apologize for the occurrence.
Here is my conclusion:
I LOVE small businesses and do my best to support them, but NOT when I have to endure profanity in a "kid friendly" environment or eat soupy yogurt!
Hopefully, the yogurt isn't as soupy as it was in December-- I am not the only one to complain about this issue in my review
If he had answered my complaints in December, he would've been able to investigate the problem immediately.
My post will remain because, as I mentioned, it was my worst experience I have ever had with customer service, food, and experience in a restaurant. At least until I visit Phoenix again and perhaps I'll give it another shot (though, there are so many froyo shops I LOVE, why would I waste valuable Phoenix time in a place I don't like? I'll have to be really desperate).
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