Deplorable service. My husband and I just walked in. Not one one the multiple clusters of staff interrupted their conversations to look up, smile or greet us. You have to make an appt. to have someone even check what the term of your contract is. They do not have name tags or introduce themselves to you. I guess because they do not want you to include their name on the inevitable bad review they would get for this type of service, or should I say lack there of. My husband had repeatedly had bad service here. I could not believe it since the locations in DC and Virginia or fantastic. It is a Monday at 4:30 and it will be a 2 1/2 hour wait for them to check my battery. Even though I said I will not wait that long for a battery check he sets up for the appointment.