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| - First of all, I just want to say that I never am the type of person to write reviews. But after having such a horrible experience with them, I feel compelled to write this. My husband and I bought a used Acura from the salesman Robert about 2 weeks ago. We did a lot of homework before we had gotten there so that we would be prepared if they tried to hassle us once we got there. As soon as we drove in, Robert was the first one to approach us. As we were talking to him, it was clear that he had no clue on any specifics about the car and was basically winging it. Like I said, we did our research already so we knew when he was fluffing stuff up. Once we started talking numbers, we agreed on a final price but a minute later, the sales manager came out of his office offering us $200 gift cards and insisting that we let them change the final sales price that was agreed on to a higher number. We obviously said no and were ready to walk out but they ended up backing down. So as we made the final sale, Robert agreed to let us bring the car back to fix the minor scratches and dents. The manager of repairs came out to greet us and let us pick a date to go out there. Well, on that day that my husband drove out there. he didn't even have us in the books and on top of that, the freakin' paint/dent people weren't even there because of the weather. No phone calls to tell us not to come in, nothing. The manager gave us the number to the paint repair guy and we ended up calling him and he agreed to meet us at our house on a Saturday. He asked us why we were bringing it in on that specific day because he told us that he doesn't even go to that location on that day. So I called Robert to explain to him what was going on and he blew me off on the phone and basically tried to get me off as quickly as possible without listening. As I mentioned to him that the dent still needed to be fixed and that we still needed floor mats, he went onto say that he did not remember there being any dents when we pointed it out to him multiple times and the repair guy! UGH!!! Can you say infuriating? Then he went onto say that they would not be able to get us acura floor mats since they are a hyundai dealership and could only get us after stock ones which we said was fine. So we had to go back there one last time to pick up our extra keys, green slip and floor mats. The floor mats they gave us were clearly used and had cigarette burn holes. Yes, cigarette burn holes. We still have not brought our car back for the dents to be fixed. Horrible customer service and stay away from Robert!
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