I took my dog here a few times and honestly, I get eerie in taking him here. There was a few times when I watched one of the groomers cut a dogs nails and the dog squealed and that groomer didn't seem to care. When I looked at the cashier, she said "oh ya they do that all the time." Ummmm ya, dogs don't squeal that loud unless they hurt and I've never seen a dog squeal while having their nails cut by other groomers except by her. I also had to tell the cashier whenever I went there that I did not want that lady who hurt that other dog near mines.
I don't go there anymore because my dog is scared every time I took him there, but I can say that there was ONE time when I felt comfortable leaving my dog there, because there was one groomer that saw how scared my dog was and before cutting his nails n bathing him, she massaged my dog until he was okay. I tried getting her again to work on my dog but she was always booked or she was off.
My advice is that if you want to take your pet here, be careful of who you leave your dog to. Observe the groomers who take care of your dog.