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  • On Black Friday, I bought a bunch of dress shirts for work, as it was a buy one get one free sale. The representative who helped me kept bringing me more and more shirts. "Here this one is free with that first one you like..." repeat and repeat. Not a bad deal at all! Got almost $800 worth of stuff for under 400. Not a bad deal. 2 stars given for the attitude when I came to do a return. I had a $99 shirt that didn't fit. Found a $89 shirt that fit perfectly. Was okay with an even exchange, since so much of my purchase was BOGO. Well it turns out that the shirt I was exchanging happened to be wrung out at a zero value. And it was technically a dress shirt, and the one I liked was considered casual wear ( really? They are practically identical shirt in a slightly different fabric). Because they are two different categories, I could not return the shirt, but they'd be happy to sell it to me at a slight discount as a concession. This annoyed me, considering how much money I spend there regularly. Told them I might just go ahead and return another $300 of shirts, in pairs, since I can't return this one single shirt. They didn't seem to pick up at that. It's this general indifference with customer satisfaction in retail that keeps me from being truly loyal to even the best of companies like Men's Wearhouse.
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