My friend and I were in Calgary today, hailing from Edmonton and we were yearning for some dim sum! I searched on Yelp and found this location & we thought we'd give it a go!
We arrived a bit after noonish and waited around 10 minutes or so to be seated; which is understandable as it's a Saturday afternoon.
Once seated although, we had no idea what the process was to get food as we hadn't been here before & nothing was explained by the "hostess". (Thankfully these Yelp reviews shined some light on what to do!)
After filling out the little sheet; we waited & waited.... & waited.... Over 15 minutes passed before someone acknowledged us to take our order. In that time of our waiting, many waitresses passed & even after speaking up, ignored us.... :(
The food although didn't take long to arrive to our table which is a good thing because we were both pretty ravenous & it was pretty good!
Overall, I wouldn't return to this place no matter how much I love dim sum.
I found the atmosphere to be too loud; I could barely hold a conversation with all the other conversations & constant clinking of dishes being placed or removed.
There is no customer service with the waitresses; not one of them engaged in polite conversation or even cracked a smile which kind of made me feel unwelcome to be honest.
The chopsticks had food encrusted on them; I found this pretty unnerving & didn't appreciate the eye roll from the waitress when I asked to have them replaced.
There's no explanation of the process for newbies trying out their location.
The wait time to actually order anything is ridiculous; we waited 15+ minutes after completing the little sheet before we finally got someone to pay attention to us.
The only thing I found good about this place was the food.