Ava's Flowers is a call center in NJ. Their internet advertisement claims to be a local Charlotte florist. They are not. I had a terrible experience with them. Flowers were never delivered after missing delivery date by 3 days. Tried calling them over a dozen times & was caught in a maze of press 1 for this press two for that. Could not speak to a live rep until I pretended to be placing a new order, only then did I get to speak to a real person, and I could hear many operators in the background taking orders. They wouldn't cancel my order at first, said it would take 24hrs to process, I demanded to speak to a manager and got full refund, 3 days after they missed the delivery date. I decided to order Cheryl's cookies instead. Terrible customer service, awful experience.