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  • My family and I frequented this same location of BWW prior to the shut down... When this new location opened, I was REALLY looking forward to going. We waiting a few months to let them work out any bugs, as most 'NEW' business have regardless of franchise or not. My husband and I decided to finally come in mid week for lunch to check it out, and get a feel of the new place. I LOVED how much more open it felt, and as we walked in we still had that great "hello" and "welcome" that we were accustomed to. We decided to sit at the bar and we chose a booth right in the middle of the bar, being very visual. The waitress came over and asked if we had be there before, to which we stated "not since it reopened". She asked to start us with a drink. We both go two tall Bud lights. She also at the same time asked if we wanted to order any food, we said we needed a few more mins and we would be ready! So off she went! SO FAR SO GOOD, I was impressed!! After about 5 min a runner brought over our beer, just sat it down and ran, I tried to ge her attention to get our waitress as we were now ready to order lunch.... fast forward 45 min later and MULTIPLE attempts to get ANYONE to help.. We have been out of drinks (empty glasses at edge of table STACKED! FOR DRAMA) AND NOTHING!!! Bar only had three table full and two people at the actual bar so there was NO REASON we should not have had help! My husband and I actually walked to the front to the hostess and asked for our bill... we should have just walked out!! We actually were ignorant to try this location again a week ago! SAME EXACT THING HAPPENED!! Except we didn't have to get up and ask for our waitress.. we caught someone flying by and they got our waitress. When the waitress came back over 45 min after we got there, she said are you ready to order? I was being nice and said "I was hungry, now I just want the check because I'm not feeling wings anymore" To which the waitress said to me 'RUDE, BE THAT WAY!!!!!" ARE YOU KIDDING ME!!!!! You couldn't give away your food and beer for me to put up with that environment!!!!!!! You need to get a new GM!! There is no one driving the staff to have some sense of urgency AT ALL!!!
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