I had a fantastic experience at Ted Wiens, and I will certainly go back with any future issues. My car was hit and it was a lot of frustration with the insurance companies, and they took over and handled everything for me. Rich, the shop manager, was honest, friendly, and kept me informed every step of the way. Even my insurance company commented on how nice they were to work with! Gale at the front desk was warm and friendly, and happy to help. Don't let the bad reviews sway you, if you live in Henderson or Las Vegas, this is the only place to trust with your car. My car is running great and I am one happy customer.