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| - I know this place has been hailed as one of the best steakhouses to go and there's quite a bit of history that goes along with it, but the service and food I received when I went was all hype and no bite.
I went with two others and we all ordered the filet minon. Now mind you, I've never been a huge steak person mainly because most restaurants mess it up by over cooking or leaving a big hunk of oily fat staring at you. But I thought since this place had such good feedback, I'd try it.
First off, two of the filets we ordered were not filets. They were end cuts that were shaped to look like fillets with blops of fat squeezing from the sides. We thought maybe it was a mistake, and the chef didn't realize they gave us a bad cut. So we set the plates back.
Two new plates arrived with the same exact cuts. Now I was mad. We weren't being difficult, but I'm certainly not going to pay $25 for a piece of stew meat. And to do it twice? Seriously, that's just rude.
The waiter was extremely apologetic and told us he'd get the manager for us so that she could see what we were being served. First off, I don't complain to get free stuff. I just want them to fix what's wrong so I can have my meal, and then I'll be happy. The manager came over, said she was sorry we weren't happy and that she would take off the meal from the ticket and took the plates.
She didn't offer a different meal
She didn't offer consolation
She didn't offer a new filet.
So we suddenly had no dinner. I have never been treated like that in a restaurant before and was completely stunned. We weren't rude, we weren't screaming at her, we didn't throw food....
Maybe others have had better experiences there, but as for me, I won't even give it a second chance.
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