I waited close to 24 hours before writing this review to be sure I was rational. I don't like writing negative reviews and I don't when I have an opportunity to discussed a situation with the establishment so they can make it right. I attempted to do this last night and was not acknowledged by the manager on duty so hopefully a negative review will help to prompt changes in the store.
First off, I've disliked shopping at this location for a while which is why I ordered online so that I only had to pick up. Joke was on me though since they couldn't find the order! The manager (Matthew) advised us to "just go pick another pair of cleats out of their stock". After finally getting assistance from an associate after tracking down the manager again, two of my sons three choices were not available. So frustrating! When I mentioned this to the manager he just walked away and told the associate to give us 25% off.
Really? How about a little customer service instead?