| rev:text
| - The first time I was here was for a party of about 30 that I had planned. I had never been here before, or even heard of Kelly's. I just knew the area that we wanted to be in and used Yelp to find a place with good reviews.
I called and made the reservations but was leary after talking to whomever answered the phone. Leary because anywhere else I had called had me speak with someone in catering, asked a bunch of questions and would email me a quote. This was nothing like that, but everything worked perfectly (you can read my initial review about that experience)
I was recently tasked with planning another party, this time a birthday for my boyfriend. Kelly's was my first choice. I called and made reservations easily and was very excited to go there again.A few of us arrived about 10 minutes early, and they accomodated us by rushing to clear off the table that was reserved for us. As experienced the previous time, staff was friendly and service was great.
Here are the reasons I lowered my review to four stars, rather than 5 again:
1. Most of us did not have utensils, napkins or plates by the time appetizers were served.
2. My boyfriends burger was very undercooked (medium, maybe even medium rare rather than well-done). He's kind of picky, but didn't notice right away (it was dark outside) but lost his appetite once he saw how pink and bloody the burger was. He told the server who offered to replace it but he declined. And still paid for it. In my opinion (and I've never worked food service so this may not be realistic) but if you're going to offer to make him a new burger, and he declines, why not just not charge him for the burger instead?
3. Location of our table. We were on the patio at a table long enough for the 16 of us there. Our table was off to the front side of the patio near the entrance and is quite narrow. There would usually be enough room still for people to walk past us when everyone was seated, however there was some holiday decore out which took up a bit of space. Customers and staff still continued to use this walk way continuously bumping into us or making us move our chairs in while we ate.
So all that said, had this been my first experience, I would have scored Kelly's with 3 stars. But here's what made a potential 3 star review, a 4 star review
1. Our server Sarah. She was the same server I had at the previous event. She is friendly, patient and knowledgable of the menu.
2. Our water glasses were never less than half full.
3. The food and drinks were brought out almost as quickly as they were ordered.
4. We asked for, and got, individual bills (you'll understand what a big deal this is for us if you saw my review of AMF Lanes).
So all that, plus the experience of our previous visit increased my review from 3-4 stars. This is one of my new favorite restaurants, hands down.
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