Went to watch Goosebumps in 3D Dbox. The theatre was clean and the staff seemed friendly. Near the end of the movie, the screen blacked out and an important part to the conclusion of the movie was missed. Some of the guests went outside to tell the staff and they fixed the problem but a critical moment was missed already. There was no explanation as to what happened and it wasn't communicated well that there would be a compensation. The people sitting to the left told me to keep the ticket stub and there would be free tickets. At the end of the movie, there was a bunch of people standing outside the auditorium and they said staff told them to wait there while the manager came with free tickets.
Overall, the situation could have been handled better and some people left without receiving their free tickets. Would still come back again in the future for movies since this should be a rare occurrence.