Had to downgrade my review by one star. I called last week to confirm their service times for walk-ins, showed up at an available service time, and was met by a sign on the door that said "No Walk-ins Today". Seriously? I even checked the website before I went over there and there was nothing about this on the website. If you have a walk-in business, you either need to make sure you have the appropriate number of people staffed, or update your website to reflect a change to your walk-in policy for the day. It's pretty frustrating to take off of work, pack up two animals, drive over there and be met with this foolishness. And on top of that, the girl at the front wasn't even apologetic about it, she just kind of matter-of-factly stated that they are short staffed and shrugged her shoulders. Not good service at all.