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  • Visited this location 3 times and gave them a fair shot, NEVER again. The first time we came down after a baseball game and were serviced by Monique. She was extremely hospitable and interactive. We were so hyped about our visit and her service alone we told our work friends about it the next day. Our next visit was national chicken wing day. A large group of us tried to make a reservation and were kind of given the runaround. We were told "no", then "we'll make it work", then "well we can seat you but any of your other friends have to be seated later at their own table", and so on and so forth. We get it, it's probably the worst day of your lives dealing with the masses on national wing day, but try not to show it so much. We're a practical group and understand limits/policy as long as they are communicated thoroughly and consistently. Staff seemed very uninterested in the money of 10-13 hungry borderline alcoholics. We all eventually got so fed up we left and went to our usual bar. Our third visit was the last and final travesty. This was a normal day with no promotions or special events and only 6 of us. Our server was this nice but seemingly overworked girl. Long story short her attitude was great til she messed up an order, never came with a drink, brought us a drink in a dirty stained glass, etc. After all these errors and corrections she was rude and argumentative. The table behind us also had an issue with her service and called the manager over, who was 5x's less apologetic or helpful than the server. To this day, my coworkers and I go out at least once a week to spend our money on booze and chicken wings. Needless to say, this place will not become part of the weekly cycle. Even though BWW is a chain, they missed out on a large group of regulars.
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