I've been going to EWC off-and-on for about 4 years. I've moved twice since I started getting waxed at EWC and, unfortunately, both times to cities that didn't have a location. This was my first time visiting this location in Charlotte. I saw Jessica and she was great! So friendly, knowledgeable, and willing to answer all my questions! The service was quick and as painless as you can expect from a Brazilian bikini wax. She was very thorough and took her time, making sure she got every stray hair left by the wax. If I end up back at this location, I would definitely ask for Jessica again!