Was able to speak to Heather there and things worked out ok. I feel like a bit of a spazz. When she called me back I started balling on the phone. Must be the hormones. Was a really continually cruddy stressful experience but she fixed things as best she could. They gave us a refund and were nice enough to also give us a small baby basket too. They offered to do another scan but we are done. Was a lot of headache. Appreciate the effort though.
If you ever have an issue be sure and speak to a manager. There is a little snitty girl at the Rainbow office that is not at all nice on the phones. Had I gotten the manager or pretty much anyone else when this all went down, things probably would have ended differently.
Would have been a cool experience if not for the several errors we had. Seems like everything that could go wrong definitely went wrong with us! Just bad luck I guess.