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  • I have been a somewhat regular customer of Butter Chicken Factory for a year or so - I only order occasionally as I'm near the outer edge of their delivery area and naturally it takes a while to get here. Nobody's fault, it just takes time. Recently there was an issue with my order and I decided to finally give feedback via the survey email they send when you order from their site. As a quick aside, their site has a pretty simple ordering system and they give you 10% off for using it versus Uber or Justeat. Less than 15 minutes after I sent in my survey, the owner of the restaurant called me personally to apologize and make it right. I was blown away by his sincerity and commitment to not just making things right with me but making sure the issue would not occur in the future. The delivery driver expressed an equal level of concern the next time he came by, and has always been nice and polite with me despite other reports here on Yelp. My wife and I are going to buy bigger pants and double down on our orders from this place. The food itself is fantastic - very rich flavours & large portions. As for the butter chicken itself: Spicy packs a great punch without completely overpowering the flavour but most people will want medium. I know this reads like a shill but I'm just a human being who's thrilled to get some consistent food service, you know? Sure, the delivery takes a while but that's my problem for not living closer. Fact is, this factory makes some damn fine butter chicken, palak paneer, aloo gobi, pulao rice, you name it - it's delicious food that can satisfy any appetite. Don't forget to ask for the chutney!
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