I'm sorry to say I agree with Heather S. totally. I made an appointment for Thursday May 25th. Which was canceled by them. They promised me they would make it the next day between 10 to 1. I had a bad feeling around 11:30 that they wouldn't show, so I called them I and was given many usual reasons why they couldn't make it out today and was asked if they could re-secedule for Monday. My door is on the brink of being completely broken. I called another company to come look at it now. This company wasted away 2 complete days where it could have been looked at. I'm very proud to say I would not recommend this company to my worst neighbor at all.