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| - Don't get me wrong I love this place. The food was amazing, it's definitely worth going for any special occasions etc. Service was good...until yesterday.
Our server was hella sarcastic and rude. There were 7 of us and six of us ordered our food while waiting for the seventh to arrive. Two of my girl friends are small eater so they ordered one holiday menu set to share. He had this judging look on his face but I didn't bother. When the seventh person came, he recommended what to order to that friend and he was being sarcastic about my two girl friends that are sharing one holiday set. "The menu's supposingly just enough for one person but they are sharing it.. which is not enough" along with that tone
Next part was when the lady was gonna fill up my empty glass of water. When she picked up my glass, our server saw her from the other end of the table and went like "hey no wrong table". She was still going to fill up my empty glass first but he went on again "hey no not them behind" so she put down my glass, left my glass of water empty and went to the table behind me. Since she already lifted my glass, was IT so hard for her to just fill up my water first? Just because she went to the wrong table doesn't mean I don't need my glass of water filled? She could've just filled in my glass of water first and then move on to the next table?
After that, the plating guy came with two of the prime rib entrees my friends ordered, and while he was putting one down, he accidentally spilled the gravy from the other plate onto another girl friend's chair and it splattered on her bag (she went to the washroom). He tried to clean it but it's a suede bag so it was not removable at that point. However, he didn't stay to apologize to my friend. As if it never happened. When my friend came back from the washroom, she knew nothing and she had to find out from us and her stained bag.
This, is the worst of all. when we're going to pay, that friend of mine went up to the server and told him about the spill and that the staffs should be more careful. We were supposed to pay 18% tips cuz we're a large group but cuz of the gravy incident he took off the tip part from the bill so my friend could pay lesser tip. I'm not sure if the server assumed she didn't want to pay tip, but he was very rude at the end of it. I'm not sure if our tips go directly towards him or what, but he sure was furious about not including the tips in the bill.
"are you going to blame me for my staff's actions? Just want to let you know that what you do will affect my life" (exact words)
EVERYONE of us still paid 18% of tips cuz we know we're not affected by that incident while that friend paid half of it. After we all paid, he only wished me happy birthday, thanked my boyfriend for coming (our bill was pretty high up) and left without thanking the rest of the group.
My friend wanted to make a complain to the manager, but we figured we wouldn't make a fuss at the scene. I'd still go back for the food someday, but I certainly do not hope to encounter these kind of services, EVER.
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