San Tan Ford has removed my review from Yelp so I might as well put their review on Berge Ford's where they won't remove posts about negative experiences. Yet another reason why choosing Berge Ford is the better way to go!
"Where do I begin? I stopped by San Tan Ford last Sunday to test drive a Ford Explorer and was immediately greeted by a salesman who lost interest as soon as I mentioned I wanted to lease a vehicle. Shortly after I was approached by a salesman named Dale and we test drove an Explorer Limited (since they did not have a Sport on their lot). As we pulled back in the lot I asked if they could run an appraisal on my F150 while we test drive a Ford Edge. He said they would not consider running an appraisal on my truck unless I was serious about purchasing a vehicle and we started talking "numbers." Dale said the reason is because the amount they offer for my trade is contingent on what we discuss regarding the purchase price of the vehicle. This was a little disturbing since the amount they would give me for my trade was "contingent" upon whether I would do business with them or another dealership.
It wasn't until I was getting ready to leave that he said he could have an appraisal done. He apologized if he seemed to come off rude, but said it was because he had a migraine the last 2 days. We went inside and he brought the Sales Manager (Harry) over to discuss my interest in purchasing an Explorer. I explained I wasn't too impressed with the Limited and wanted to test drive a Sport, but they did not have one on their lot. Harry said they could write everything up for a Sport (even though I didn't test drive one yet) and have one delivered to their lot. If I wasn't happy with it I could bring it back and we can "work everything else out." Needless to say they lost my trust and the salesman lacked professionalism.
The following day I went to Berge Ford (who had the Sport I was originally looking for) and was greeted by a salesman named "Taff." He was professional and willing to assist. We test drove a Sport and he was more than willing to have an appraisal done on my F150. He did not lose interest when I mentioned I was considering a lease and I did not feel pressure to talk "numbers." They ended up offering me more for my trade in, were more professional, had the vehicle I was looking for, exceeded my expectations and won my business. I normally don't write reviews about other businesses, but I thought it was important that the buyer beware!"