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  • Please tell your front desk customer service representative, Nancy, to lose her arrogant attitude. After traveling for over 14 hours the last thing I wanted to deal with while checking in was difficulty using my company credit card. However, that was not Nancy's fault of course. To try and rectify the situation I inquired about using my new company card number available through the bank representative via my phone. I understand this is an unusual request and so understood completely that Nancy wanted to verify with another associate that this was okay to do. Upon getting the ok to do so, the attitude of severe inconvenience started. Even though getting the transaction approved took less than literally three minutes, this clearly was a problem for Nancy. Some advice Nancy: 1.) do not speak to people like they are a child (when they're actually 41) 2.) do not spit back "well, the card hasn't gone through yet" when the guest is just asking a simple question and most important 3.) if you cannot muster up a slight smile, some positive attitude and some eye contact do not work in customer service. It's never to late to make a career change but it is too late to retain me as a repeat guest.
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