After 10 years with the same hair dresser, I decided it was time for a change. I read lots of good reviews about Crystal so I decided to have a consultation to see if she could help me achieve the color I wanted (but couldn't seem to get with my long time stylist). I felt confident she could so I came back the next day for cut and color. Crystal took the time to listen to me and make recommendations. There were a number of steps involved to get the red I desired and my total time spent there was about 2 1/2 hours. Compared to what I had been paying it was a little more expensive, but I was pleased with the outcome. I will definitely be going back.