I know it's a chain but I can't help but love it. Went here for a quick Father's Day drive through bite with the kids.
The first big thing about In-N-Out that I've always loved is that they actually listen and speak with you when you're at the drive through. They do their greeting and then actually respond to what you say. They're actually listening and interacting. How cool is that for a drive through? I've seen that from time to time at individual locations of other chains but it's pretty much standard here. Love that.
Then I also love the fact that they're pretty transparent. It's quite cool that they have the big window walls all through the drive through so you can actually see what's going on. I love the fact that they want you to see what they're doing and what the kitchen looks like. It's also way better than looking at a cement wall.
I also love that the food is made to order (no tomatoes, yes onions) every time. And I love the fact that they use quality ingredients (fresh vegetables, fries being just potatoes run through the slicer, fresh ground beef, etc.).
Then I love the fact that they give you a box if you're going to eat in your car and also that they cover your fries with a napkin. Just little touches like that show that someone actually was a bit into what they were doing when they set this business up.
And then, I just love the payoff of the double double and the fresh cut fries. For a quick drive through, can't beat it.