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  • I wanted to like Kwan, it had potential to be likeable-- when you kind of paying a premium because it's located in a ~nice~ neighbourhood, there's a bit of that expectation. Food-wise, it was relatively good; it came to the table steaming hot and orders weren't messed up. Har gow and siu mai which are one of the quintessential dim sum dishes were basic, I felt it there should be something extra instead of something you can get at a dim sum place in Chinatown. The service however, was a little atrocious and giving them the benefit of the doubt, maybe they are understaffed? Weekends are more busier? Nonetheless, when my friends arrived for our reservation, there was a staff at the front almost shouting into the phone, taking what seems to be a takeout order. He ignored us and other people arriving for their reservation or getting a table. Logically, if there was a crowd at your front door, perhaps another staff could attend to them, but nope. In fact, we sat at a table right at the entrance to the dining space and through our lunch, periodically, there would be people waiting at the front with no staff in sight. It also took awhile to get attention for additional order and the bill. On a few plus side, the staff was efficient in clearing empty dishes from the table. I wouldn't come back here; yes, Chinese restaurants aren't known good service, but it's kind of expected. Kwan in summation is basically ok to good dimsum and Chinese-style service at a premium price. I rather not pay that kind of premium.
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