| rev:text
| - David C and Krish are dishonest and shady new car sales reps at this dealership.
This dealership is nothing short of vile. In advance to the sales event in September 2017, I had reached out to David C, a new car sales rep. I should have known from the start, that he wasn't going to conduct himself in a professional manner. Phone calls went unanswered, questions had to be asked three times and information was inaccurate. In the end, against my own good judgement, I leased the X5 from him. The term, price and payment was negotiated, he took my credit card. He congratulated me and informed me that the business manager would reach out the following morning to set up the application.
The next day, I reached out to David as I had not received any follow up. He informed me that all was good, however, he was very busy because that was the day of the actual sale.
Finally, at 6:30pm I received a phone call from him. He said, all is good, however, there was a slight issue, someone else sold the car I had leased. He acted as though it was no big deal. When I asked him further questions, he referred me to Krish, the sales manager as he could no longer help me. The worse part, he waited until the end of the day during the sales event, all the good inventory had already sold.
While speaking with Krish, it became very evident that the car I had purchased, was sold to another person who paid more for the car. I demanded to understand how, after entering a contract, that they could just sell the car to someone else, they didn't care
. I requested that they provide me with the same vehicle, the answer was "NO", nobody had it in stock and I would have no choice but to select a vehicle with lesser options, basically at the same price as the vehicle that I had selected, without any discounts.
When I became very angry, Krish's response was "can you prove to us that you actually purchased a car from us". I soon realized that David, had never even marked the car as sold, didn't submit any applications, he didn't even charge my credit card.
The next morning, I made a few phone calls and found the exact same vehicle at a competitor dealership, despite Downtown BMW insisting nobody in Ontario had one. After 30 minutes on the phone with Budd's in Oakville, I had a signed contract and deposit taken and credit card charged. Within 30 minutes finance was approved and the entire process was wrapped up. The best part is that David C at Downtown BMW kept telling me that my 2014 Audi Q7 had no value for a trade in, Budds not only leased the X5 to me at a better price, they gave me a credit for my Audi.
In the end, avoid this dealership. There are better BMW dealers out there that will treat you with respect and regard. This dealership isn't one of them.
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