I needed a full sized pick up truck for one day to move some furniture. This location is partnered with Avis so I found a full sized pick up online and reserved it. When I showed up to pick up the truck it was a mid sized truck that had a short bed on it. I could have saved the money and used my freaking mini van! To top it off they were so unorganized that they had keys scattered all over the counter and couldn't find the sad excuse for a truck keys. Finally I get the vehicle (by the grace of ONE awesome employee who was hustling his butt off) and drive away.
I brought the truck back the next day and once again the place was packed, and the organization was awful. They had some kid working who was clearly new (probably should train new hires first) and had no ambition. He acted as if his job was terribly inconvenient on his Sunday. I return the car and thankfully the man behind the counter was able to take a little bit off the bill because of the truck not being what I had reserved which I was very appreciative of. This alone ALMOST retained my business. The Icing on the cake was ONE MONTH later getting a letter saying I had damaged the vehicle (Which I knew I had not). I call the claims dept., which I had to make special arrangements to do because their hours of operation weren't friendly to anyone who has a job, and they explained to me that they hadn't actually checked in the truck for 2 weeks after I dropped it off so this was sent to me in error. ARE YOU KIDDING ME? Who makes these decisions? If you're backed up how in the heck can you rationalize penalizing the customer for this? Had i just paid it instead of calling I would have litterally been paying 5x more for horrible service. I'm sure not going to be using this Avis/Budget location ever again. What a horrible experience and waste of time.