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| - I bought my 2017 RX 350 about 1.5 months ago, and about 2 weeks ago, my a/c went out completely. I called to make an appointment to bring it in, and when the gentleman asked me for the phone # associated with the car, I gave him my cell number and he responded with "Ok, so is it under {my husband's name}?" I said no, it should be under my name because I bought the car. He then told me that my name was nowhere in their system whatsoever as even being a co-owner of the vehicle. It's my name on the title, I'm the one who paid for the car (with my own money, not my husband's), and it's my contact information associated with the car. Needless to say, I was very offended by the blatant sexism.
When we took the car in for our appointment (which I had even received a confirmation email for), Phil, the service guy, told us that neither me nor my car was in their system whatsoever and that I didn't actually have an appointment. Regardless, he "very graciously" took us into his office where he proceeded to argue with us about the fact that my air conditioner was actually broken. When we finally took him to the car to show him we were indeed telling the truth, he told us that the eco setting, which was a huge selling point for us for the car, basically can't be used in the summer in AZ because it means the a/c will not work. Umm, what? At the conclusion of our time with Phil, he asked if there was anything else wrong with the car. I told him that the cooled seat feature also wasn't working. His response was a patronizing "umm, I'd hate to break it to you, but you don't have air conditioned seats. See, what happens is when your a/c blows out cool air, the laws of Physics make the cool air drop to the bottom of the car. When you turn on the cooled seats, it just sucks up whatever air is at the bottom of the car. So you don't have air conditioned seats." Then at the end of that rudeness, he started rambling something else and called my husband David (his name is Dan). When I corrected him and said his name is Dan, instead of a simple apology, he responded with "He told me it was David!" I said "I'm pretty sure he didn't tell you his name was David since his name is Dan" but he still had to look back at his notes to confirm that, in fact, my husband's name is NOT David. He never apologized.
When I went to pick up my car the next day, it had not been washed or detailed, and on top of that, for some reason ALL of my personal information from my glovebox was sitting on my passenger seat with all of the doors unlocked. That's right, my insurance, my registration, everything. I went back in to the dealership and told them they needed to clean it before I left, so I ended up waiting another 45 minutes before my car was clean and ready to leave the lot.
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