I am truly disappointed in the turn this business has taken. I have been a customer for almost 20 years and am earnestly looking for a NEW nail salon. The nail techs treat the customers with TOTAL distain. I witnessed ppl being taken out of order if they are friends or BIG tippers and the rest of us just have to put up with it. Well I WONT ANYMORE.. Leslie and Nick need to remember that theirs is a CUSTOMER based business and ALL customers are important. With the competion so fierce for this business and the salons SO plenty...perhaps they will rethink their attitudes.